Refund Policy

 

Return and Refund Policy

How to Request a Return

Customers must request a return within 7 days after receiving their order. To ensure a smooth process, all return or exchange requests should be submitted through our support team. Returns or exchanges without prior approval will not be processed.

Contact Us:

Restocking Fee for Returns

A 20% restocking fee will be applied to all returns, unless the product was damaged or defective upon arrival. Approved returns are eligible for a refund to the original payment method. Please allow 7-14 business days for processing after the returned item has been received.

Shipping Costs

Please note that shipping costs are non-refundable. Customers are responsible for both the original shipping fee and the return shipping charges unless the return is due to a product issue caused by us. We are not liable for delays resulting from weather conditions or other unforeseen circumstances.

Packaging Requirements

All returned items must be placed inside a separate shipping box. Do not use the product’s original packaging as the shipping box, as this could lead to damage during transit. We recommend choosing an insured shipping method to safeguard against loss or damage.

Where to Send Returns

All return items should be shipped to the address below. Please include your order number for faster processing:

Returns Department
4795 Fulton Industrial Blvd
Atlanta, GA 30336
Phone: +1 (678) 620-7655

Non-Returnable Items

The following items are non-refundable and cannot be returned or exchanged:

  • Food-related products or edible items

Due to the delicate nature of edible items, minor damage during transit may occur. We anticipate a small breakage rate of up to 10% per order. If the damage exceeds 10%, you may contact us to request compensation. Please provide clear photographs of the damaged items for review.

Order Cancellations

Orders can be canceled at no charge if the request is made before the order has been shipped. If the cancellation is requested after the order has shipped, it will be treated as a return, and a 20% restocking fee will apply.

Need Help?

For assistance with returns, exchanges, or any questions regarding our policy, please reach out to us via email or phone. Our team is here to help ensure a smooth experience for all customers.